TABLE OF CONTENTS :
1. Innovations and Practices that Influence Patient-Centered Health Care Delivery Special Series
2. Adapting Lean for process redesign in senior day care services
3. Use of a Key Drivers Diagram in preparation for COVID-19 at an urban, academic anesthesiology department
4. The efficacy of telephone consultations in ear, nose, and throat (ENT)
5. Patient and family advisory councils (PFAC) feedback as the voice of health care consumers
6. Training to improve patient-centered electronic health record (EHR) use
7. Analyses of burn-out among medical professionals and suggested solutions—a narrative review
8. Optimizing the complexities of unforeseen risk in healthcare with innovation and technology: a proposed framework
9. Clarifying the concepts of joy and meaning for work in health care
10. Interprofessional education and high-fidelity simulation teaching in medical and nursing students in Peking Union Medical College