TABLE OF CONTENTS :
CHAPTER 1 ; The brief review of culture
CHAPTER 2 : The intercultural communication
CHAPTER 3 : The addressing, greeting people, and making intriduction
CHAPTER 4 : The power of small talk
CHAPTER 5 : The compliment and appreciation
CHAPTER 6 : Building communication and interaction
CHAPTER 7 : Contacting people across culture
CHAPTER 8 : The telephone etiquettes and languages
CHAPTER 9 : The non-verbal communication
CHAPTER 10 : The expressions of emotions
CHAPTER 11 : The exchanges of cultural viewpoints
CHAPTER 12 : Understanding national cultural differences