CONTENTS :
1. Strategic Career Planning : Profesional and Personal Development
2. Communication Strategies and Tips
3. Influencing Healthcare Quality : Educating Patients, Nurses and Students
4. Mastering Performance Appraisal : Tips for the CNS
5. CNSs and Difficult Clinician-Patient Situations : Strategies for Success
6. The Clinical Nurse Specialist Consultant Role : Issue and Pragmatics
7. Workplace Violence : Creating and Sustaining a Healthy Place to Work
8. Influencing Outcomes : Improving Quality at the Point of Care
9. Patient Safety : Preventing Unintended Consequences and Reducing Errors
10. The Basics of Nursing Business